Thank you for your interest in the exchange and return policy in our online store, Popular Stores. Please read the following policy carefully before making any exchange or return.
1. Exchange Policy:
- In popular stores , we provide an exchange service for all products purchased from the site, within a period not exceeding 7 days from the date of receipt of the product.
- The product must be in its original condition and unused, and the original invoice and original packaging of the product must be provided.
- The customer must pay the shipping cost to return the product to the store, and the full value of the replaced product will be refunded if any defect is found in the product.
2. Return Policy:
- In popular stores , we provide a return service for all products purchased from the site, within a period not exceeding 3 days from the date of receipt of the product.
- The product must be in its original condition and unused, and the original invoice and original packaging of the product must be provided.
- The customer must pay the shipping cost to return the product to the store, and the full value of the returned product will be refunded if any defect is found in the product.
3. Replacement and return procedures:
- The customer must contact the customer service team to request a replacement or refund.
- After confirming eligibility for the procedure, the customer must send the product to the specified store address, and the original invoice and original packaging of the product must be attached.
- The received product will be reviewed and a replacement or refund will be made according to the replacement and refund policy.
4. Replacement of damaged or defective products:
- If the customer finds any defect in the purchased product, he must contact the customer service team and send a clear picture of the defective product.
- The defective product will be evaluated and the possibility of repair or replacement will be determined according to the replacement and return policy.
We at Popular Stores are keen to provide the best service to our customers, and we strive to provide high quality products. If you have any inquiries or special needs, please contact our customer service team via phone or email available on our website.
We wish you a pleasant and satisfied shopping experience in our store.
